Frequently Asked Questions
Everything you need to know about our premium hand-dipped incense.
What makes Wild Berry incense different from other brands?
Our incense is hand-dipped in the USA using proprietary, high-quality fragrance oils. We use a special process that ensures each stick is saturated with scent, providing a longer-lasting and more consistent burn compared to mass-produced alternatives.
How long does a single incense stick burn?
On average, a standard 11-inch Wild Berry incense stick will burn for approximately 45 to 60 minutes. Factors such as airflow and room temperature can slightly affect the total burn time.
When will my order ship?
Most orders are processed and shipped within 1-2 business days. Once your order leaves our warehouse, you will receive a tracking number via email to monitor your delivery status.
Do you offer international shipping?
Currently, we ship to customers within the United States and Canada. Shipping rates and delivery times for international orders are calculated at checkout based on your specific location.
What is your return policy?
We want you to love your scent experience. If you are not satisfied with your purchase, you may return unused items in their original packaging within 30 days of delivery for a full refund or exchange.
Are your products safe for use around pets?
While our incense is made with high-quality ingredients, we recommend burning incense in well-ventilated areas and keeping it out of reach of pets. Some animals may be sensitive to fragrances, so it is best to observe their behavior during initial use.