Returns & Exchanges
At Wild Berry Incense, we stand behind the quality of our hand-dipped fragrances and home products. If you are not completely satisfied with your aromatic experience, you may return unused items within 30 days of purchase for a full refund or exchange.
Initiate Your Request
Contact our customer service team via email with your order number and the specific items you wish to return to receive a Return Authorization (RA) number.
Prepare the Package
Carefully pack the unused incense or accessories in their original packaging to ensure they are protected from damage during transit.
Ship the Items
Affix the provided shipping label or use a trackable carrier of your choice to send the package back to our main distribution center in Oxford, Ohio.
Receive Your Refund
Once our team inspects the returned goods, we will process your refund to the original payment method or ship your replacement items within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing